DrumloopAI is operated by BLUELIGHT LIMITED, trusted by over 250 happy customers. While we strive to deliver the best quality that meets your expectations, we understand that individual experiences may vary. Due to the high operating costs of our service, we do not generally offer refunds. However, in some cases, refunds may be provided if specific eligibility criteria are met.

Eligibility Criteria for Refunds

To request a refund, the following conditions must be met:

1. Usage Limit: Your account has generated fewer than 10 beats.
2. Timeframe: It has been less than 5 days since your payment.
3. Service Usage: Refunds cannot be granted if you have already utilized the full value of the service (e.g. downloaded 1 or more beats).
4. Terms Violation: Refunds will not be issued if you have violated the Terms of Service, including misuse of the platform or fraudulent activity.
5. Chargeback Attempts: Refund requests are invalid if you have initiated a chargeback with your payment provider instead of contacting us directly.
6. Service Accuracy: Refunds cannot be granted if the product or service functioned as described, but dissatisfaction stems from personal preference.

If you satisfy all the above conditions, you may proceed with your refund request.

How to Request a Refund

1. Send an email to nick[at]drumloopai.com with the subject line: Refund Request.
2. Include your name, payment details, and a brief explanation of your request.

Our team will promptly review your request and assist you.

Refund Processing Time

Refunds typically take 10 business days to process after approval. The exact time for the refund to appear in your account may vary depending on your payment method.